What Happens When Alerted
What happens when an initiating device alerts the Central Monitoring Station may include the Operator calling your home or business to determine if the alarm was accidentally activated, or to determine the type of assistance that you need.
Calling to confirm helps HDJ Security prevent unnecessary trips by the authorities and avoid false alarm fines or penalties to you from your local agencies.
Depending on the signal HDJ Security's Central Station Operators may also notify the proper authorities and the individuals on your emergency contact list so that they can respond to the emergency or get in touch with you.
We can custom design monitoring system solutions to your individual needs.
How Signals Are Handled
A burglary signal is the type of signal that is always verified. An operator will first telephone the premises. If there is no answer after three rings, the authorities will be dispatched and emergency contacts / key holders will be notified.
If the line is busy, authorities will be dispatched. Customers who are at the site and know that the alarm is “false” should try to answer the phone promptly and give the operator their Password.
A Residential Panic / Duress Signal is the type of signal that there is no verification for the signal. Authorities are sent immediately. If a false alarm has been sounded, the client should call the central station immediately. It cannot be cancelled if the police have been notified.
A Commercial Ambush / Holdup Signal is also the type of signal that there is no verification for the signals. Authorities are sent immediately. If a false alarm has been sounded, the client should call the central station immediately. It cannot be cancelled if the police have been notified.
The Emergency Alert Signal is the type of signal that an operator will telephone the premises first to verify, and follow your special instructions as necessary. |
 |
|
